Toward Better Conversations

Ten tips from Celeste Headlee, radio interviewer:

1. Don’t multitask.
2. Don’t pontificate.
3. Use open-ended questions.
4. Go with the flow.
5. If you don’t know, say that you don’t know.
6. Don’t equate your experience with theirs.
7. Try not to repeat yourself.
8. Stay out of the weeds.
9. Listen.
10. Be brief.

She’s done a TEDS video that unpacks these. I’m embarrassed to say how bad I am at a few. (I saw this on Kottke.)

Comments are closed.

Post Navigation